Privacy Policy — Dania Maids Cleaning Services

Effective Date: February 2026 · Last Updated: February 2026

Dania Maids Cleaning Services ("Dania Maids," "we," "our," or "us") — a professional cleaning company serving Doha, Qatar since 1998 — respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit dania-maids.com or book our cleaning services. By accessing our website or using our services, you consent to the practices described below.

1. Information We Collect

We collect information to deliver reliable cleaning services across Doha and all areas of Qatar. The types of data we collect include:

1.1 Personal Information

When you book a cleaning service, contact our team, or create an account on our website, we may collect:

• Full Name — to identify you and personalize your service experience.
• Contact Details — phone number and email address for booking confirmations, reminders, and support.
• Service Address — your home, villa, apartment, or office address in Doha so our cleaning team can arrive at the correct location.
• Payment Information — card details or payment method data, processed securely to complete your transaction.

1.2 Non-Personal Information

We also collect data that does not directly identify you, including:

• Usage Data — how you interact with our website, including pages visited, time spent, IP address, and browser type.
• Device Data — device type, operating system, and screen resolution used to access dania-maids.com.

2. How We Use Your Information

Dania Maids uses your information strictly to provide, manage, and improve our cleaning services in Qatar:

• Deliver Cleaning Services — schedule and dispatch our trained cleaning staff to your location across Doha, including homes, villas, apartments, offices, and commercial spaces.
• Manage Your Bookings — confirm reservations, send reminders, and handle cancellations or reschedules through our online booking system or WhatsApp.
• Process Payments Securely — complete transactions and manage billing through secure payment channels.
• Provide Customer Support — respond to your inquiries, resolve concerns, or address complaints. Our team is available via phone at +974 4444 0086 and via WhatsApp at +974 3333 7410.
• Improve Our Services — analyze usage patterns to enhance our website, optimize our service offerings, and deliver a better customer experience across all our cleaning services.
• Send Service Updates — share relevant promotions, seasonal offers, or important updates about our services, subject to your preferences. You can opt out at any time.

3. How We Protect Your Information

With over 28 years of serving customers in Qatar, protecting your data is a core part of how we operate. We employ administrative, technical, and physical security measures to safeguard your personal information from unauthorized access, disclosure, alteration, or destruction.

Our security practices include:

• Encrypted data transmission (SSL/TLS) across our website and booking system.
• Secure data storage with restricted access limited to authorized personnel only.
• Regular security reviews of our systems and third-party integrations.
• Staff training on data handling and customer privacy.

As the first cleaning company in Doha to implement AI-powered customer booking and support, we ensure that all AI interactions — both text and voice — follow the same strict data protection standards applied to every aspect of our operations.

However, no security system is completely infallible. While we take every reasonable precaution, we cannot guarantee absolute security of data transmitted over the internet.

4. Sharing of Your Information

We may share your information only in the following limited situations:

• Trusted Service Providers — with vetted third-party providers who help us deliver our services, process payments, or manage communications. These providers are contractually bound to confidentiality and data protection standards.
• Legal Obligations — when required by law, regulation, or legal process applicable in the State of Qatar, or to protect the rights, safety, and security of Dania Maids, our clients, or the public.
• Business Transfers — in the event of a merger, acquisition, restructuring, or asset sale, your information may be transferred to the successor entity under equivalent privacy protections.

We do not sell, rent, or trade your personal information to third parties for marketing or any other purpose.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience when browsing dania-maids.com. Cookies are small text files stored on your device by your browser.

We use cookies to:

• Remember your preferences and settings for a smoother browsing experience.
• Analyze website traffic and visitor behavior to improve our content and services.
• Deliver relevant content based on your interests and browsing activity.

You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect certain features or functionality on our website.

6. Your Rights and Choices

You have the following rights regarding your personal data:

• Access and Correction — request access to the personal information we hold about you and correct any inaccuracies.
• Data Portability — request a copy of your data in a structured, commonly used format.
• Data Deletion — request that we delete your personal information, subject to any legal or contractual retention obligations.
• Opt-Out of Marketing — unsubscribe from promotional emails at any time by clicking the unsubscribe link in our messages or by contacting us directly.

To exercise any of these rights, please contact us at info@dania-maids.com or call +974 4444 0086. We will respond to your request in compliance with applicable data protection regulations.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy — including providing our cleaning services, managing your bookings, and meeting legal, accounting, or regulatory obligations. When your data is no longer needed, we securely delete or anonymize it.

8. Children's Privacy

Our cleaning services and website are intended for individuals aged 18 years and older. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal data, please contact us immediately at info@dania-maids.com, and we will take prompt steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or service offerings. When we make updates, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, our team is here to help:

Dania Maids Cleaning Services
Office: 3rd Floor, Al Muftah Plaza, Al Reem St, Doha, Qatar
Phone (Primary): +974 4444 0086
WhatsApp: +974 3333 7410
Email: info@dania-maids.com
Website: dania-maids.com
Hours: Saturday – Thursday, 7:00 AM – 11:30 PM

Frequently Asked Questions About Our Privacy Policy

Does Dania Maids sell my personal information?

No. Dania Maids does not sell, rent, or trade your personal information to any third party for marketing or any other purpose. We share data only with trusted service providers who help us deliver cleaning services — and they are bound by strict confidentiality agreements.

What personal data does Dania Maids collect when I book a cleaning service?

When you book a service through our website, WhatsApp, or phone, we collect your full name, contact details (phone number and email), your service address in Doha, and payment information. This data is used exclusively to schedule, confirm, and deliver your cleaning service.

How does Dania Maids protect my data?

We use encrypted connections (SSL/TLS), secure data storage, restricted access controls, and regular security reviews to protect your information. With over 28 years serving customers in Qatar and 1,200+ five-star Google reviews, maintaining your trust through robust data protection is central to how we operate.

Can I request Dania Maids to delete my personal data?

Yes. You have the right to request deletion of your personal data at any time, subject to any legal or contractual retention obligations. To submit a deletion request, email us at info@dania-maids.com or call +974 4444 0086. We will process your request promptly and confirm once completed.

Does the Dania Maids website use cookies?

Yes. We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, and deliver relevant content. You can manage or disable cookies through your browser settings at any time — though this may affect some website features.

How can I contact Dania Maids about a privacy concern?

You can reach us through several channels: call +974 4444 0086, send a WhatsApp message to +974 3333 7410, or email info@dania-maids.com. Our office is located at 3rd Floor, Al Muftah Plaza, Al Reem St, Doha, Qatar. We're available Saturday through Thursday, 7:00 AM to 11:30 PM.

Thank you for trusting Dania Maids Cleaning Services with your information. Since 1998, we have been committed to delivering reliable cleaning services across Doha and all of Qatar — and that commitment extends to how we handle and protect your personal data. For more information about our services, visit our FAQ page or review our Terms and Conditions.